Education and admissions
Call tracking for admissions teams
Counsellors ring hundreds of enquiries a week. Parents pick up in the evening, campaigns deliver very different leads, and calls switch between languages. Call Manager shows the admissions head all of it.
How admissions teams use it
Call when families actually answer
Best time to call maps answer rates by hour and day of the week, so calling shifts move to the evenings and weekends that work.
Targets for every counsellor
Set daily calls, talk minutes and outcome points for the team, and override them per counsellor. The dashboard shows each person's day. Daily targets shows the month.
Summaries of mixed-language calls
Calls in Tamil–English, Hindi–English and eight other Indian languages mixed with English are transcribed and summarised with your own AI key, in English letters where English was spoken.
A note on every counsellor's day
Daily summaries land each morning with yesterday's calls, talk time, callbacks kept and missed, and an AI paragraph on what families asked for. Email them to the admissions head.
Which campaign fills the seats?
Source vs call effort and Calls to conversion show how many calls and how much talk time each source's enquiries took before they enrolled, and which sources never convert.
- Never contacted catches enquiries that nobody has rung.
- Outcomes like "Campus visit booked" or "Application started", in your colours.
- Counsellors with View own see only their own calls and reports.
Put every sales call in Perfex CRM this week.
One-time price from $49. Unlimited reps and phones. 14-day money-back guarantee.